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FAQs

Upavim

Thank you for purchasing our products.  Each product is handmade by artisans in Guatemala.  This not only provides fair wages and commerce opportunities, proceeds directly support UPAVIM's elementary school in La Esperanza, on the outskirts of Guatemala City.  This school with extended hours provides a safe place for kids to learn and grow and keeps them off the streets and safe.

UPAVIM is an acronym for the Spanish phrase, "unidas para vivir mejor".  This means "united for a better life".  The women in Guatemala chose this as their organization name.  Together they run and operate the crafts division in Guatemala, a bakery, and a school all in efforts to improve their lives. 

You can call us at 970-999-5555 or email us at contact@upavim.org

Yes!  All of our products are handmade by artisans in Guatemala.  Please visit our artisan pages to learn more. 

We are happy to create custom products.  Please contact us with your ideas.  We will help you customize our products to meet your needs or create new products.

Order Information

Our US craft headquarters is located in Fort Collins, CO. All of our products are shipped from our Guatemala headquarters to our warehouse in Fort Collins, where they are then shipped to you. You may also find our products in retail stores that carry UPAVIM products. 

Yes we have a $150 opening minimum order.  There is not minimum reorder.  

We usually ship orders within 1-4 days to ship.  Shipping usually takes 2-4 days.  We ship either USPS Priority Mail or UPS ground.  If you have a deadline, please contact us or put a message in the order notes.  

Any unavailable items will be placed on backorder until our next shipment arrives with in 7 weeks.  We will contact you when your items are available before we ship. 

Yes.  Please contact us to place an international order and we will work with you to determine shipping carriers and costs. 

Shipping is calculated based on weight and size.  Actual shipping costs will be available at checkout.  We use UPS and USPS Priority Mail.  

Please contact us at contact@upavim.org or 970-999-5555 within 15 days.  We will work with you to replace the item or offer a refund/credit. 

Yes! We'd also be happy to provide product and artisan photos.  

Yes! You may use our artisan and product photos to promote UPAVIM products your are selling.  Please contact us to gain access to these images.  

Yes, we offer drop shipping through a Shopify app.  Please contact us for more information.

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